Tor Partners Scheme

The 5-step process for becoming a Tor Partner is:

1. Complete and return a Tor Partner Application Form and Tor Credit Account Application.
2. Register with QANW under the Tor Partner Scheme. Once registered inform your Tor representative with your status update and membership number.
3. Attend a Tor Partner Training Course. Contact your Tor representative to book in a date asap.
4. Receive your Tor Partner ID Cards for trained operatives.
5. Successfully complete your first three Tor projects under Tor supervision and receive full Tor Partner approval status. Until the first three projects have been completed satisfactorily, contractors will remain provisional members of the scheme.

To obtain an Insurance Backed Guarantee (IBG), contractors must first register with our independent warranty provider, QANW.

Registration can be completed directly through the QANW website under the Tor Partner Scheme. There is a one-off registration fee payable by the contractor.

Once registered, Tor Coatings covers the cost of future IBG applications, subject to the project meeting the relevant scheme requirements and inspection criteria.

Tor Partner training is typically held at our Manufacturing Facility:

Tor Coatings
Portobello Industrial Estate
Birtley
County Durham
DH3 2RE

Free parking is available on site.

A minimum of three attendees is required for a training session to proceed.

The maximum number of attendees per session is typically ten. Larger groups may be accommodated by prior arrangement.

We recommend that Contracts Managers, Site Supervisors and Operatives attend to ensure knowledge is shared throughout the business.

Training is delivered over one full day.

A typical agenda includes:

• Introduction to Tor Coatings and the Tor Partner Scheme
• Product theory and system overviews
• Specification requirements and best practice
• Warranty and Insurance Backed Guarantee procedures
• Practical application training
• Factory tour
• Distribution centre tour
• Q&A session

Lunch and refreshments are provided throughout the day.

To become a Tor Partner, the following documents must be completed:

• Tor Partner Application Form
• Tor Credit Account Application Form
• QANW Membership Application Form

Additional documentation may occasionally be requested depending on the nature of the business and warranty requirements.

Tor Partner training is provided free of charge.

Contractors are responsible for covering their own travel, accommodation and any associated expenses incurred when attending training.

Warranties are only available to contractors who have completed Tor Partner training and have an active Tor credit account.

For a contractor’s first three projects, Tor will closely monitor the works to ensure the systems are being installed in accordance with the specification and application guidelines.

During this period, staged inspections will be required and must be carried out by a Tor representative.

Following satisfactory completion of the project and submission of the required documentation, the relevant warranty certificate will be issued.

Tor Coatings reserves the right to withhold warranty certification where inspections have not been undertaken or where works are found to be non-compliant with the specification.

As a Tor Partner, you will receive access to a range of technical and commercial benefits, including:

• Project leads and business opportunities generated by Tor Coatings
• Access to Insurance Backed Guarantees (IBGs)
• Free technical support from our experienced team
• Free product and system training
• Site surveys and condition reports
• Bespoke specification writing services
• Assistance with project budgeting and tender support
• Site inspections and technical visits
• Listing as an approved Tor Partner contractor
• Increased credibility with clients, consultants and specifiers

Tor Coatings reserves the right to suspend or remove contractors from the scheme where:

• No orders have been placed for a period of two years or more.
• Workmanship standards consistently fall below the required level.
• Contractors fail to follow Tor specifications or installation procedures.
• Contractors repeatedly fail to cooperate with inspections or quality audits.
• Tor specifications are deliberately switched to competitor systems without consultation.
• Actions are taken that could damage the reputation of Tor Coatings or the Tor Partner Scheme.

Any concerns will normally be discussed with the contractor before a decision is made regarding their continued membership.